Terms of Service

Yantram is a marketplace. Builders (“Clients”) post what they need; vendors (“Partners”) quote to supply it; we match the two, handle the paperwork and the money, and stand behind the transaction.

We are a party to it, not merely an introducer: Yantram contracts with the Client to supply the goods, and separately with the Partner to obtain them. That is why the invoice comes from us, why the Client’s rate and the Partner’s rate are different, and why a claim is made against us rather than against a vendor you have never met.

You sign in with a one-time code sent to your mobile number, so keeping that number secure is what keeps your account secure. Tell us immediately if you lose control of it.

The first person to register a company becomes its Owner and can invite colleagues and set their roles. An Owner is accountable for what the people they invite do on the account. Roles are real limits, not labels: a user without the relevant permission cannot record a payment, approve credit or accept a quote, whatever they are told to do.

Partners must be genuine, registered businesses. We verify GST registration, and for equipment we verify registration documents. Listing equipment you do not have, or a business you do not operate, ends the account.

A Partner quotes the rate they will supply at. The rate shown to the Client is that rate plus Yantram’s margin. Both are stated plainly on the order to the party who sees them, and neither changes after the order is accepted.

The Client is billed at the Client rate; the Partner is settled at the Partner rate. The difference is what Yantram earns for finding the supply, carrying the credit risk, and standing behind the delivery.

Prices are exclusive of GST, which is added at the applicable rate and split into CGST and SGST or charged as IGST according to the place of supply.

This is the single most important commercial term here. An invoice is raised on the quantity actually received at site, confirmed by the Client and evidenced by the delivery photograph — not on the quantity ordered.

If sixteen tonnes were booked and fifteen arrived, the invoice is for fifteen and the Partner is settled on fifteen. Short delivery is therefore normally a billing adjustment rather than a dispute. Modest over-delivery is billed as delivered; a quantity far beyond what was ordered is not accepted automatically and is resolved between the parties first.

Orders are paid either immediately by bank transfer, or on credit where Yantram has approved a limit for your company. A credit limit is granted at our discretion, is reviewed periodically, and can be reduced or withdrawn — we will tell you before we do.

Accepting an order on credit reserves the order’s value against your limit at that moment, not at delivery. Cancelling before dispatch releases it. This is why an order can be refused for credit even though the limit looks unused: earlier orders already hold part of it.

Invoices are due within the credit period agreed for your company. Overdue balances may suspend further credit orders. We may charge interest on overdue amounts at [RATE]% per month, and recover reasonable costs of collection.

Once issued, an invoice is never edited. A correction is made by credit note against it, which is what keeps your records and ours reconcilable.

A quote is a commitment to supply at that rate, in that window. Accepting an order and then not delivering it is the most damaging thing that can happen on this platform — a site with idle labour costs a builder far more than the material — and it affects a Partner’s standing and their access to future requests.

Delivery windows are estimates in good faith. Traffic, weather and site access can move them; we will tell you when they do. A Partner must upload a delivery photograph before an order is complete, and the payout is released after we have verified it.

If what arrived was short, damaged, or not what was ordered, raise a claim on the order. Do it promptly — within 48 hours of delivery, while the evidence still exists on site.

A claim cannot exceed the value of the order it concerns. We resolve it one of three ways:

• Recovered from the Partner, where the fault was theirs — the Client is credited and the amount is netted from the Partner’s settlement.
• Shared, where responsibility is genuinely mixed.
• Rejected, with our reasons, where the evidence does not support it.

A Partner’s payout on a disputed order is held until the claim is resolved. That is not a finding against them; it is what makes a credit to the Client possible if the claim succeeds.

A Client may cancel before dispatch at no charge, and any credit reserved is released. After dispatch, the Partner is already carrying cost — a vehicle loaded and moving — and cancellation may be charged.

A Partner who cancels an accepted order after the Client has relied on it may be charged the cost of sourcing the replacement.

We are responsible for the goods being what the order says they are, and for the platform working as described. Where we get that wrong, our liability for any order is limited to the value of that order.

We are not liable for indirect or consequential loss — lost productivity, delay to your programme, or the knock-on cost of a late delivery — except where the law does not permit us to exclude it. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

Materials are supplied to the specification stated in the order. Confirming that the specification is right for your structure is your engineer’s judgement, not ours.

Do not use Yantram to transact outside it. Taking a Partner introduced here off-platform to avoid fees, or quoting on the platform with no intention to supply, ends the account and any balance owing becomes immediately due.

Do not attempt to access another company’s orders, quotes or documents, probe the service for weaknesses, or automate access to it without our written agreement.

You may close your account at any time. We may suspend or close one for a serious or repeated breach of these terms, for non-payment, or where we are required to.

Closing an account does not cancel obligations already incurred: outstanding invoices remain payable, and orders in flight are completed or settled first. We keep the records the law requires us to keep — see the Privacy Policy.

We will give notice in the app before a material change to these terms takes effect. Continuing to use Yantram after that is acceptance of the change.

These terms are governed by the laws of India. The courts at [CITY] have exclusive jurisdiction. Before going to court, write to [LEGAL EMAIL] — nearly everything is faster to resolve that way.